WatixBulk is an official Meta-approved WhatsApp Business API platform for bulk marketing messaging, campaign automation, and chatbot auto-replies. This Privacy Policy explains what information WatixBulk collects, how it's used, and your choices. By using WatixBulk, you agree to this policy.
1. Information We Collect
1.1 Account Information
- Name, email address, phone number, and password when you register or log in.
- Business details (company name, WhatsApp Business number) when you set up your account.
1.2 Campaign & Messaging Data
- Contact lists you upload (phone numbers, names, and other fields) to run bulk WhatsApp marketing campaigns.
- Messages, media (images, videos, documents, audio), and metadata sent or received through the Service, on behalf of you and your recipients, via the official WhatsApp Business API.
- Campaign delivery status, read receipts, and analytics (delivery rate, engagement) for messages sent through your account.
- Chatbot auto-reply configurations and conversation logs from your 24/7 automation flows.
1.3 Integration Data
- If you connect WatixBulk to your CRM, website, or app via our API/webhooks, we process the data you configure to flow through that integration (e.g. lead details, order updates) solely to deliver it as WhatsApp messages on your behalf.
- Reseller/white-label partners: business and billing details needed to manage sub-accounts under your reseller plan.
1.4 Device & Usage Information
- Device identifiers, device model, and operating system version, used to secure your account and deliver push notifications.
- App usage data (features used, session activity) to improve the Service.
- Camera and photo library access — only when you choose to attach a photo or video to send, or take a new photo directly from the app. We do not access your camera or gallery without your action.
1.5 Push Notification Data
- A device token is generated by Firebase Cloud Messaging so we can deliver notifications about new messages to your device.
2. How We Use Your Information
- To provide, operate, and maintain the WatixBulk Service — sending/receiving WhatsApp messages, media, and notifications on your behalf.
- To authenticate your account and keep it secure.
- To send you service-related announcements, updates, and support responses.
- To improve our features and troubleshoot technical issues.
- To comply with legal obligations and WhatsApp Business Platform policies.
We do not sell your personal information or your customers' data to third parties.
3. How We Share Information
We do not sell or rent your data. We only disclose information to law enforcement or regulators where legally required.
4. Data Retention
We retain your account and messaging data for as long as your account is active, or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us (see Section 8).
5. Data Security
We use industry-standard measures — including encrypted connections (HTTPS/TLS) and access controls — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Withdraw consent for non-essential communications at any time.
To exercise any of these rights, contact us using the details in Section 8.
7. Children's Privacy
The Service is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
8. Contact Us
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.